🏫 Additional Features

Discount Forwarding

Discount Forwarding occurs when a customer decides to exchange a product that they initially purchased for a discount. In this case, the customer gets the same discount on their new product as they got when initially making the purchase. This can be used as an Exchange Incentive because it lets the customer keep their initial discount only when exchanging.

Edit Service Address

Edit Service Address is another feature that makes the return process convenient for your customers. If you turn this on, your customer gets the capability of changing their service address when creating a service request. The service address is the address from where the customer will send the returned products to you, and should they choose to make an exchange, receive the products.

Dynamic Package Weight

Dynamic Package Weight changes the way we calculate the package weight. It will allow the system to calculate the true weight of the customer's package. When dynamic package weight is turned on, the system will get the weight of the variant selected by the customer and give that as the package weight.

Dynamic Shipping Rates

Dynamic Shipping Rates let your customers choose the shipping label they will use when sending the products back to you, based on price, delivery speed, etc. If this is turned off, the system will select the cheapest label and show it to your customer as the only option. This feature works in tandem with Direct Shipping Rates, and with the interaction of these two features, you can get four different shipping methods. For more information, please read: Interactions of dynamic shipping rates and direct shipping rates

Direct Shipping Rates

Direct Shipping Rates specify whether the shipping rates are taken from our system or come directly from the aggregator. This feature, along with Dynamic Shipping Rates can allow you four different shipping methods. For more information, please read:

Interactions of dynamic shipping rates and direct shipping rates

Allow Exchange Order Processing

This feature deals with the service of an exchange of exchange orders. This means that if the customer has exchanged a product initially, and they're unsatisfied with the exchanged product as well, they can make another exchange request to you. So, when this feature is turned on, the customer can exchange the product they exchanged for initially.

Allow BxGy Service

This feature deals with BxGy type of orders. Turning this on will allow you to process BxGy orders, and your customers can request services on such orders.

BxGy Allow Paid Returns Only

When processing BxGy orders, this will allow the customers to return only the items that they paid for. They can keep the items they got for free, but will have to return the paid items. If this is turned off, the customer will have to return the paid items along with the free items.

Automatic Payment Method Change

This feature deals with requests that have remained unserviced for more than 60 days. In this case, the payment method for refund will automatically switch to Gift Card instead of the Original Payment Method. This means that you cannot refund to the original payment method, once the request has aged more than 60 days.

Shipment Pickup Offered

This feature will allow your customers to set a pick-up for the products that they are returning. This would work if the carrier that they choose provides the facility of the pick-up, and their shipping label is eligible for the same.

Restock on Automation

This feature applies to the orders that have been automated at some stage through the warehouse system. If there has been automation, the products will be automatically marked for restocking, instead of being sent for scrap.

QR Code Support

This feature will allow the customer to opt for a QR Code instead of a printable shipping label. They can carry the QR Code to selected pick-up centers and their shipping label will be generated for them. The QR support is only possible if you are using USPS through Return Rabbit.

Honor Inventory Policy

This will allow your customers to exchange with a product that is currently out of stock. If you allow this on Shopify for forwarding orders, you can also allow this for reverse orders.

Waive Exchange Shipping Fee

When you want to waive the shipping fee for exchanges, you can do that by turning this feature on. This will make the shipping label cost zero for the exchange orders. This only applies to Domestic Orders.

Allow Multi-Currency Order

By default, orders with a currency other than store default are not serviceable. Enable this feature if you want to allow non-standard currency orders to be serviced. For example, if your default store currency is USD, then orders placed in other currencies are not serviceable unless you enable this feature.

Offer International Labels

By default, you will not be able to issue international shipping labels to your customers. Enable this feature to allow international shipping labels. The price of the label will be determined by the option you have chosen in the shipping methods section for international labels.

Honor Original Price on Variant Exchange

This will allow your customers to exchange an item for the original price for a variant of their product once a promo period has ended.

This can also be used make even exchanges if there are any markdowns in prices and will work along with discount forwarding.

Apply tax for exchanges

This feature will be useful if you don’t have taxes included in your price. Turning this on will allow Return Rabbit to calculate and add taxes on the exchange items to be charged from the customer.

Offer Packing Slips

If enabled, customers will receive a packing slip generated by Return Rabbit which contains information about return items and the addresses of both shopper and the warehouse. The customer can print and enclose this slip within the return package to ensure smooth processing at the warehouse. In case you decide to disable it, please update the next steps on the Service Request Created – Return Label Sent emails.

We usually recommend that you turn this off in case you don’t offer self ship as an option to customers because then warehouse can always link back the return item with the package using tracking numbers.

Auto approve locked exchanges when inventory back in stock