Exchange Recommendations are the rules that help you configure what products to recommend to your customers when they are choosing whether they want to return or exchange their products.
The products that are shown based on these rules will help nudge your customers towards exchanging rather than returning.
Currently, you can choose to recommend specific products or you can define a set of products with a rule.
The following rules are available to configure your Exchange Recommendations:
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Custom rules: Custom rules let you select five (or fewer) rules for each of the corresponding product spaces.
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Best selling products from a selected product type: This shows the five best selling products in the product type of your choice.
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Best selling product across the entire store: This shows the five best selling products across the entire store.
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Best selling product from a selected collection: This shows the best selling products from a given collection.
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Best selling products that are newly added: This shows the five best selling products that were newly added.
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Least returned products: This shows the least returned products across the entire store.
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Dynamic AI Recommendations: This is a part of the Return Rabbit AI recommendation system. Based on the product selected by the customer, the AI recommends the five product most frequently purchased with the selected products.
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Go to Configure > Return Management >Exchanges > Exchange Recommendation.
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Click on Add Recommendation Set. You will be taken to a new page, where you will configure different parts of your recommendation set.
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Set the Recommendation set name.This name will be used to refer to the recommendation set throughout the merchant portal.
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Set the Recommendation Rule. This is the rule that you choose to apply to the recommended spaces on the shopper portal.
You can either choose one rule that will apply to all five product spaces, or you can choose different rules for different spaces.
All the rules are based off the past 3 months of data.
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Opt to show out of stock products by toggling this option on.
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Select the Request Reasons from a drop-down. You can select multiple request reasons.
Each of your Exchange Recommendations corresponds to one or more request reasons. You can create product-specific recommendations if you utilize different request reasons for different products.
Notice
If you don't have Catalog Exchange turned on for a selected Request Reason and you attach an activated recommendation set to it, that Request Reason will allow an exchange with only those five items.
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Activate the recommendations. Activated Recommendations will be visible to customers. Once you have activated the recommendation set, your customers can see it for any Request Reasons you attached it to. You can also choose to create a recommendation set and not activate it.
Using Custom Rules
If you have selected Custom Rules in the drop-down, you will see a box with a plus (+) sign on it. This represents a recommendation space on the shopper portal.
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Clicking on the + a will take you to a pop-up, where you can set the rule for the space.
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Select a rule or product that you want to appear in this space from the drop-down.
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Select to either:
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Show a product: This option allows you to select a specific product from your catalog.
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Select a specific collection: If you have created a collection in Shopify, you can select "Best Selling Products of a Specific Collection" from the drop-down.
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Select if you want to show out of stock products.
You can then repeat this process for the remaining four spaces.