Set up email alerts to help you and your team address any requests that need more immediate attention to make the customer experience better.
Currently, there are three alert types that you can set up:
If you have request qualification set up on your store dependant on the request reason or amount, then that request will be added to the alert email automatically and will be sent out depending on the email frequency.
Whenever a request gets locked due to any manual refund, missing inventory, or Shopify API errors, they will be added to the locked request alert and sent out depending on the email frequency.
For more info on locked requests please refer to our FAQs.
Pending Self Ship requests
For any pending Self Ship orders requested by the customers instead of prepaid or passthrough labels, they get added to this email alert and will be sent out depending on the email frequency.
The frequency for when the Email Alerts are sent can be set depending on your preference.
Every time a request enters the status as mentioned in the alert types
One Frequency Set For All Alerts
You can only select one frequency across all the alerts.
Recipients can be set up depending on preferences. There is an option to have multiple recipients as well so alerts can be addressed as soon as possible.
Separate each email by a comma or hit enter to add multiple emails.
Whitelist Return Rabbit
Due to your privacy settings, you might need to whitelist Return Rabbit to allow us to send you emails in case your email client blocks us.