Available on Select Plans
Please note that custom URLs are only available on select plans, so please contact our support team for assistance.
Once you have installed the Return Rabbit app on your store, follow these steps to set up CNAME forwarding to your customer returns portal.
-
Log into your domain provider.
-
If your domain provider is GoDaddy, use this link for the CNAME forwarding process.
-
If your domain provider is Namecheap, use this link for the CNAME forwarding process.
-
-
Open DNS settings for your store domain. (Ex: example.com)
-
Choose to add a "CNAME" record.
What you'll need to input:
-
Host: (either of the following)
-
returns (this will create returns.example.com)
-
support (this will create support.example.com)
For this example, we'll use returns.example.com.
-
-
Value: store-name.returnrabbit.app
"store-name" is the value that makes up your Shopify store URL - assuming the shopify store URL is example.myshopify.com, then the value will be example.returnrabbit.app.
You can verify the URL is working by visiting example.returnrabbit.app in your browser
This URL can also be accessed from the Customer Portal button on the bottom left side of the left menu on your RR dashboard
-
TTL: Automatic or 1 min (this defines how quickly the redirect needs to happen)
-
-
Save the record.
-
Let us know when you've made this change. We'll whitelist your domain (i.e. returns.example.com) to work with our app.
Once we have confirmed the setup from our side, you can create a new Returns & Exchanges link in your Shopify store footer and redirect that to returns.example.com so that your customers can easily access the Return Rabbit returns portal.
Notify Your Customers!
Let your customers about your new returns and exchanges portal so they can be aware of the improved level of post-purchase experience when shopping in your store!