The processing of a request begins when your customer has confirmed their request. Then, your customer has to ship the product back to you. This process can vary based on whether you use:
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The ReturnRabbit Warehouse Interface
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A third-party WMS
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Or, don't use our Warehouse app or a third-party WMS
Let's take a look at each of these flows.
A service request is processed in Return Rabbit with the help of two interfaces: Warehouse and Admin.
Warehouse Portal:
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As soon as we get the delivered event from the carrier, the products are marked received.
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Inspection of the products returned and approval or rejection based on whether they meet your specific criteria.
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Disposition of the returned products (i.e., either restock or scrap).
Admin Portal:
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Approving the refund or exchange request
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Rejecting the refund or exchange request
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The process begins when your customer uses your return portal to initiate a return or exchange.
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We send this information to your 3PL system. From there, your 3PL team can either approve or reject the request based on inspection of the item.
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Post 3PL team's action, data will be pushed by 3PL into Return Rabbit or Return Rabbit will pull data from their system based on type of integration between ReturnRabbit and 3PL system.
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Return Rabbit will either push the request for manual approval by admin (or automatically approve/reject the request if you have enabled automation).
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We already have integrations with many 3PL systems like ShipHero and PitneyBowes.