Service Zones are the locations in which you serve your customers. Any customer that is in an area not included in your service zones will not see the Send a Shipping Label shipping method when choosing to return an item. They will have to ship the item back to you themselves.
By default, Return Rabbit includes a US Continental State Zone which contains all continental US states and uses USPS as a shipping carrier for any customer shipping a package from these states to your selected warehouse location. However, you can also configure your service zones down to the city level.
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Go to
Configure > Shipping > Service Zones.Any Service Zones created by you will be listed here.
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Click the Add a Zone button.
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Add a name for your zone in the Enter the zone name field.
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Select the continent for your zone from the Select a continent drop-down. The continent defines the overall region for the zone you are creating.
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Select the countries within the continent for the zone from the Select a country drop-down. Be sure to select all countries for the zone.
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Specify the states to be included in the zone from the Select States drop-down. Multiple states can be selected.
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(Optional) Exclude parts of the defined service area by clicking the Add an Exclusion link. Then, select the country, state, and cities to be excluded.
For example, the image shows the city of Anchorage, Alaska as not serviceable based upon the exclusion.