Service Facilities are locations where returns will be sent. It can be a warehouse, your store, or a hybrid facility.
You can have multiple store & warehouse locations here. The destination location that will be used by Return Rabbit to ship items back will depend on the service lane configuration.
To add a facility:
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Go to
Configure > Shipping > Service Facilities. -
Select the facility.
A list of facilities that you already have is shown as a table on the service facilities page. These facilities are automatically synced with Shopify and you can also take a look at your Shopify facilities from here.
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To add a new facility, click Add a facility.
A new page will open up where you can enter the details. You must enter the name of the facility and the address. Then click on Add facility and you will see the facility in the table.
Turn facilities on or off:
If for some reason a facility is not operational, you can use the status toggle to turn off that facility. The items in transit when the facility was turned off will still reach the same facility. You need to have at least one warehouse facility active at all times.
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The shipping lanes that you have configured work based on a source and destination address, so an update should be made to make sure service lines work seamlessly.
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The source address is the customer's address and the destination address is the warehouse address. So if you create a new facility (i.e., you are creating a new entry and not editing the existing one), you will need to update the service lanes to use this new facility as the destination location too. Failing to do this will result in sending packages to your old locations.