Shipping Methods are the methods that your customers can use to send their products back to your warehouse. For each shipping method, you can add an amount that will be charged in case of a return shipment or an exchange shipment.
Any order service that contains at least one exchange is called an exchange order. This amount will be charged once per service request. For example, if your customer creates an order service that has two returns and one exchange, then the order service will be considered an exchange order service and the exchange amount will be deducted from the total.
To access and configure the Shipping Methods, follow these steps:
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Go to Configure>Shipping in your merchant dashboard.
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Click on Manage under Shipping Methods.
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Click the pencil icon next to Prepaid Return Shipping Label.
Below are a list of the available Shipping Methods and the configurations for each of them.
In this shipping method, your customer will handle the shipping from their end. The customer bears the shipping cost, and the product travels at their discretion. We don't ask the customer to share the transit information, so until the product arrives at the warehouse, we have no insight into the whereabouts of the returned items.
You can toggle this method on and off. You can also charge the customer an additional amount if they select this method. The charges can be different for returns and exchanges.
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Set as Default: If you make this the shipping method, this will be pre-selected when your customers try to return or exchange.
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Label: This is the text that will be visible to the customers when they select this shipping method.
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Active: Choose whether the shipping method is active or not.
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Return & Exchange Fee: The customers will be charged a fixed Return or Exchange fee, which is customizable on this setting if they choose this method to return or exchange products.
In this shipping method, the shipping label will be provided to the customer by the merchant, and the customer will be required to download and print that label and affix it to the package they are sending back.
You can toggle this method on and off. You can also charge the customer an additional amount if they select this method. The charges can be different for returns and exchanges. These charges will be flat rates, i.e., the same amount will be charged to the customer regardless of where they send the product from.
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Label: This text will be visible to the customers when they select this shipping method.
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Active: Choose whether the shipping method is active or not.
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Default: If you make this shipping method, this will be pre-selected when the shoppers try to return or exchange.
Shipping labels can be sent to customers depending on the order type: Domestic or International, depending on the customer’s location.
While labels for domestic orders are turned on by default, labels on International orders have the option to be turned off.
Domestic orders:
Waive-Offs:
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One Free Label per Order: If this option is turned on then the shipping fee will be waived off for the first label created for each order. The cost of the first label will be charged to your wallet.
Any additional labels created for the same order will be governed by other configurations set by the merchant, including:
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Label selection and payment by the shopper
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Order threshold-based label fee waivers
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Fixed label fees
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Order Threshold: If this option is turned on, then the shipping fee will be waived off on exchanges or returns if the order cost is above the threshold you've set.
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Exchanges: This options waives the shipping fee for any service requests coming in that have one or more exchanges as it will then qualify as an exchange order.
International Orders:
International orders can be enabled or disabled, depending on the merchant.
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Fixed Fee Labels: Customers will be charged a fixed fee for either returns or exchanges, which is customizable whenever they choose this option to send their items back.
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Example using the settings in the above image: If a customer chooses to return an item, a charge of USD 15..95 will be deducted from the refund amount, and if it’s an exchange, USD $10 will be charged.
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Pass-through Labels: If this option is turned on, then the customer will be shown a list of available shipping labels depending on the options the merchant has in place, and they can choose from whichever they want to use. Ex: FEDEX, DHL , etc.
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Allow shoppers to select service level: If this option is turned on, then the customer will be shown a list of available shipping labels depending on the options the merchant has in place, and they can choose from whichever they want to use. Ex: USPS Priority, USPS overnight, etc.
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The shipping amount deduction depends on whether or not you have dynamic shipping rates enabled for your store. If dynamic shipping rates are enabled, then the fee you specify in the shipping methods won't be used. In this case, the deduction will be decided on amounts you configured in your service carrier config for different SLAs here: 🛠️ Carrier Configuration: Add a Carrier.
To enable dynamic shipping rates, please contact us at support@returnrabbit.com