Use the Warehouse Section to manually inspect the products sent back to you and to approve or reject returned products while deciding how to dispose of them.
Here's how it works:
Click the Admin drop-down at the top of your portal and select Warehouse.
The Warehouse portal screen will open.
Products are marked as Delivered once Return Rabbit receives a delivered event from the carrier.
You can manually process the request in the even of an error or if the product is not updated as being Delivered.
To begin processing delivered requests:
Select the delivered filter on top of the table so that only delivered requests are visible.
Requests Not Marked as Delivered
If the product has not been marked delivered, but you have received it, remove the delivered filter. Then, search for the request name or customer name to locate the items in the table. Once found, you can continue to process the items.
Click on any request to open the processing screen. It looks like this:
Approve the request by clicking Yes on Authorize.
Additional options will be displayed after clicking Yes or No.
Needs Rework/ Repair/ Repackaging
Lost in transit
Optionally, you can also select a returned product comment.
If needed, add a manual deduction when the product does not match your return requirements. Deductions can only be added for Refunds. Click here to learn more about Manual Deductions.
You will be taken to the related requests in this package. From there, you can process other items in this request or go back to the table to process additional requests.