Fees and Incentives is the space where you can find all the monetary configurations that you can apply in Return Rabbit.
Before we take a look at the fees and incentives, there are a few terms to understand:
Line Item: A request created by the customer for one product (it could have multiple quantities of the same product). A line item can be either a return request or an exchange type.
Request: A collection of multiple line items a customer has created as a package.
Return Request: Request with all line items chosen for refund.
Exchange request: Request with at least one line item chosen for an exchange.
The return processing fee applies once per request. You can set the fee to differ in case of return and exchange requests.
To configure an Order Processing Fee, click on the pencil icon.
Unit restocking fees can be applied per service request as a restocking deduction. You can set the fee to be different for a return request and an exchange request.
To configure the Unit Restocking Fee, click on the pencil icon.
Payment processing fees can apply whenever your customer selects to get their refund back to their original payment method. This fee could be used to incentivize customers to use gift cards.
The payment processing fee is connected to the “Original Payment Method” refund method. You can configure this by clicking on the link icon. It will take you to the Refund Methods page. Select Original Payment Method and scroll to the “Payment Processing Fee” section.
Shipping fees provide the information on the fees that you set up in your Shipping section.
You can set up these fees based on the different shipping methods. You can have the following shipping methods:
In-store returns: If you have a store and have in-store returns turned on, your customer can return products to your store. You can choose to have different fees for return and exchange order services. To configure this fee, click on the link icon. It will take you to the In-store return configuration.
Self-managed Returns: This is the shipping method where your customers will send the products back to you on their own. You can choose to have different fees for return and exchange order services. To configure this fee, click on the link icon.
Send a Label: Send a label is the shipping method that allows you to send shipping labels to your customers so that they can send the products back to you. There are two different types of Send Label methods: for Domestic Orders and for International Orders.
Domestic Orders: This fee is charged for domestic orders. To configure this fee, click on the link icon.
International Orders: This fee is charged for international orders. To configure this fee, click on the link icon.
You can configure these incentives to apply whenever certain conditions are met. Let’s take a look at each of these incentives one by one.
Payment waive off applies only once per order service. You can set a particular amount for this incentive. If your customer has to pay any mount below that threshold, it will be waived off.
Bonus cash incentive applies when there is a higher order exchange. You can set a percentage amount or a fixed amount that your customer will get when exchanging with a more expensive item.
Discount forwarding applies to the products that were purchased with a discount. If turned on, your customer will get the same discount applied to their new exchange item.
Gift card incentives apply when your customer has to get a refund. You can set this up so that if the customer chooses a gift card, they will get some extra amount, either fixed or percentage.