1. Knowledge Base
  2. Return Rabbit
  3. Customization and Personalization

Shipment Tracking Page

Shipment Tracking Page- the page in Return Rabbit where your shoppers will come when they want to check on the status of their return or exchange shipments. In this setting, you can configure the layout of the page and the ads shown here.

Why select a Shipment tracking page layout?

A custom tracking page continues to fuel the fire for a better customer experience. Your customers will be able to stay engaged with your brand and it can be used as another touch point for a potential sale. We also show recommended products to the shoppers based on Shopify's recommendation engine (which takes into account what products would be best to show to your shoppers based on browsing and purchase history across your store).

How to select a Shipment tracking page layout?

Head over to Configure —> Shopper Portal —> Tracking Page.

Select the Pencil Icon to edit the Redirect Link and Image. Banner 1 is displayed on the Top Right of your new tracking page. Banner 2 is displayed on the Bottom Right of your new tracking page.


You can replace or delete the image by clicking on the respective buttons and clicking on confirm. The two long columns displayed are where the tracking information will be reflected.