Service Window- the number of days after the purchase of a product you allow the users to request a service (return or exchange) is called your service window. When you first sign on with Return Rabbit, you provide your default service window.
Please note that the number of days you specify here doesn’t start from when the product was delivered but rather the order placed date.
In the configuration called Service Window, you can add periods where you would allow your customers more or fewer days of service. This period acts as an exception over the globally defined service window.
Adding a service window does not change your default service window, but for any purchases made by the shoppers in the time window you provide, the service window will change to the number of days you provided against that specific period. Any orders placed outside this window will default to a globally defined service window duration.
You can also change your default service window from this screen. Just click on the link in the service window configuration description, and a modal will open up where your default service window will change. Any change will take effect immediately, and change the serviceability of the order services created henceforth. Please be careful while changing this as this configuration will directly affect your shoppers.
Editing the Service Window:
The service window can be edited when needed to cater to the customer’s needs by clicking on the edit icon on the service Global Service Window card
Depending on requirements, you can also choose when to start the service window in the store.
There are two options in this case
- Date of Delivery/Order fulfillment: If you choose this option service window will start from the day the item is delivered/fulfilled.
- Date of order placement: If you choose this option the service window will start from the time the order is placed.
You can also configure the return windows for refund methods by clicking on the hyperlink on the Global Service window card.
How to add a new service window config?
To add an exception, you will need the following things:
- A name for the exception window
- A start date
- An end date
- The date up to which the shoppers can make a service request on the products bought between the said time window.
Navigate to:
Configure > Return Management > Service Window
Click on the Add New button. Provide the details in the modal and hit continue.
Your new service window exception is now configured.
Frequently Asked Questions:
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Question 1: How can I turn a planned service window exception off?
To turn off a planned service window exception, just navigate to that row in the table. Click on the delete icon on the far right side. Hit confirm and your planned service window exception ill be deleted.
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Question 2: How can I change a planned service window exception?
In order to edit a planned service window exception, just navigate to that row in the table. Click on the edit icon on the far right side. Hit confirm and your planned service window exception ill be edited.
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Question 3: Can I turn an active service window exception off?
No. But you can cut the duration of the service window exception short to the date of that day.
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Question 4: How can I change the end date of an active service window exception?