Gift returns allows the shoppers who have received a gift from someone else to return or exchange the gift with something else. This feature makes the use of Shopify’s Gifting feature.
How does it work?
Gift returns is a safe way for the gift receivers to return and get refund via Gift Card or exchange their gift with other items in your catalog, without the gift sender being notified. As soon as the gift receiver has confirmed that they want to create a service request on the gift, the order is attributed to the Gift Receiver and they can either exchange or return. The gift sender is not informed of the exchange and return, instead, the order becomes un-serviceable from their point of view.
How do I turn gift returns on?
Gift returns can be turned on from the Additional Features in the Configure section.
How will my shoppers start a gift return?
Your shoppers can access the gift returns flow from the login page for shopper portal.
Once they are in the gift returns flow, they will see the screen below:
The order number can be found on the Packing Slip, along with the Zip code. Once they have entered these details, we will verify if there is an order that exists with such combination. Once the order has been verified, they will be asked to enter their Name, E-mail address and phone number.
Once these details have been filled out, the shopper can click “Continue to exchange/return” and they can go through the process as a usual customer.
The Gift Sender will still be able to see the order on their list, but they won’t be able to place a service request on the order.
Further in the flow, the shopper will be required to add in their phone number and verify their shipping address, so that we can help them generate a shipping label.
There is a refund constraint on the Gift Returns feature. The shopper can only get a refund on the Gift Card. So, for gift returns to work, we will need Gift Cards to be set up as a payment method on Return Rabbit and Shopify, otherwise it will only allow the shoppers to Exchange.